Refund and Returns Policy

1. General Policy

At lucidstore we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

To be accepted, returned items must be:

• Unused, unwashed, and in their original condition.
• In the original packaging, including any tags, labels, and accessories.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑Returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Final‑sale merchandise marked as “non‑returnable”.
• Products that have been damaged, altered, or used beyond normal inspection.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (503) 758-6368‑6368. Provide the order number, item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid return label (where applicable) or instructions for shipping the item back to us. You are responsible for packing the item securely to prevent damage during transit.

3.3. Inspection and Approval

Upon receipt, our team will inspect the returned item. If the item meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. For store credit requests, please indicate this in your return request.

4.2. Refund Amount

The refund will include the price of the returned product(s) minus any original shipping charges, unless the return is due to an error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to avoid damage during return shipping.
• Adhere to the 30‑day return window.

7. Legal Disclaimer

lucidstore reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (503) 758-6368‑6368
Address: 2826 Northwest 10th Lane, Portland, Oregon 97220, United States